Frequently Asked Questions

We carry rubber tracks, undercarriage parts and pneumatic and solid tires for construction, landscaping, agricultural and industrial equipment. Our catalog covers more than 584 manufacturers and 24,000 machine models. Use our product finder to search by equipment make and model.

We cover Bobcat, Caterpillar, Kubota, John Deere, Takeuchi, Case, Komatsu, Yanmar, Volvo, ASV, New Holland, Gehl, Mustang, Wacker Neuson, Airman, Kubota, Atlas Copco and hundreds of other brands. The full list is available on our equipment compatibility page. If your brand is not listed there, call us. We likely still have what you need.

These are our three rubber track grades. The X Series is our standard grade, built for everyday use on light to medium-duty machines. The Pro Series uses a premium rubber compound for better wear life in harder conditions, longer hours and more abrasive ground. The HDX Series is our heavy-duty grade, built for large excavators, high-load CTLs, demolition work and continuous-operation job sites. Not sure which fits your work? Call us and we'll point you in the right direction.

Our tracks are high-quality aftermarket products, not OEM parts. They are manufactured to match OEM specifications for sizing, pitch and performance. Every track is verified for fitment against the manufacturer's specifications for your machine before it goes in our catalog.

Yes. We carry sprockets, rollers, idlers and track frames as separate components. Browse our undercarriage parts catalog or use the product finder to see what is available for your specific machine.

Yes to both. Our pneumatic tires are construction-grade options for skid steers, telehandlers and wheel loaders. We also carry solid tires and tire and wheel assemblies for environments where punctures are a recurring issue, including demolition sites, recycling facilities and indoor warehouses.

The quickest way is to use our product finder. Type in your equipment manufacturer and model number and it will show you every compatible track, tire and undercarriage part we carry. If your model is not listed, call us at (866) 516-8473. We can usually identify the right part from a machine description.

The three numbers represent width, pitch and link count, all in millimeters. Take 230 x 72 x 41 as an example. 230 is the track width in millimeters, roughly 9 inches. 72 is the pitch, which is the center-to-center distance between links. 41 is the total number of links in the track loop.

All three numbers need to match your machine exactly. A track that is off by even one link count will not seat correctly on the sprocket.

Not always. Most follow the width x pitch x links format, but some manufacturers swap the order of pitch and link count. If you are reading a size from a parts manual or a worn track, double check which number refers to which measurement. When in doubt, call us and we will confirm it.

Give us your equipment make, model and year. We can look up the standard factory track size from our fitment database, which covers over 24,000 machine models. Call (866) 516-8473 or email support@ultratrack.com and we will find it for you.

Yes. Measure the track width across the flat face in millimeters. For pitch, measure center to center between two adjacent link holes. Count the total number of links around the full loop. Those three numbers will give you the size. If you are unsure about any of the measurements, our team can walk you through it over the phone.

A track that does not match your machine's sprocket pitch or link count will not install correctly. If you receive a track and it does not fit, contact us before attempting to install it. We accept returns on unused, uninstalled tracks in original packaging within 30 days. See our return policy for the full process.

Width affects stability and ground pressure. Running a wider track than specified can put stress on the undercarriage. Running a narrower track can reduce stability on uneven ground. We recommend sticking to the manufacturer-specified width unless you have a specific operational reason to change it. Call us if you want to talk through the options for your machine.

Sometimes. Two machines from different manufacturers may use the same track size, in which case the tracks are interchangeable. What matters is that the width, pitch and link count match. Brand compatibility is a separate question from size compatibility. Use our product finder to search by machine model rather than by size to be certain.

Rubber track life varies significantly depending on the operating surface, the load on the machine and how well the undercarriage is maintained. On hard abrasive surfaces like concrete or rock, wear is faster. On soft ground, tracks last longer. A well-maintained track on a properly operated machine in normal conditions typically runs 1,200 to 1,600 hours, though some operators see more and some less. Keeping the undercarriage clean and checking track tension regularly extends service life.

The most common causes are incorrect track tension, a worn or damaged sprocket, and making sharp turns at speed. A track that is too loose will derail more easily. A sprocket with worn teeth loses its grip on the track links. If your track is coming off repeatedly, check the tension first, then inspect the sprocket and idler for wear before ordering a replacement track.

We carry multiple tread patterns across our track range, including block tread, C-lug, V-lug, L-tread and straight bar patterns. The right pattern depends on your working surface and the type of work you do. Browse options in our specialty tracks section or call us and we will help you choose.

Block tread patterns provide stable footing on flat, firm surfaces like gravel, packed dirt and paved areas. They wear evenly and work well in mixed conditions. C-lug patterns are designed for softer, wetter ground where you need the lugs to bite in and self-clean as the track rotates. If you work in mud, clay or loose soil regularly, a C-lug pattern will give you better traction than a block tread.

A rubber block or straight bar pattern causes less surface damage and wears more evenly on hard paved surfaces. Aggressive lug patterns like C-lug can scuff paving and wear faster on hard flat surfaces. If you work primarily on paved ground, look at our block and bar tread options. Call us if you want a specific recommendation for your machine and work type.

Any track in the correct size for your machine will physically fit regardless of tread pattern. The choice of pattern is about performance, not mechanical compatibility. That said, some machines like CTLs used in agriculture or on slopes benefit from specific tread designs. Our team can advise on what works best for your type of work.

Yes. Call us at (866) 516-8473 and our team can take your order directly, confirm fitment and process it the same day if placed before 1pm CST. Phone orders go through the same fulfillment process as online orders.

Yes, for customers ordering multiple tracks or ordering regularly across a fleet. Call us to discuss your requirements and we will work out pricing that fits your volume. Email support@ultratrack.com with details of what you need and we will get back to you with options.

We accept all major credit cards through our online checkout. For phone orders or larger fleet purchases, contact our support team to discuss payment options.

Our San Antonio office is an administrative location, not a pickup point. Orders ship from our distribution partner network. In some cases, pickup may be available through a distribution location near you. Contact us before placing your order if you need to discuss pickup options.

Orders placed before 1pm CST are processed and shipped the same day, subject to product availability. Orders placed after 1pm CST are typically processed the next business day. For time-sensitive orders, call us before placing so we can confirm stock and dispatch timing.

Most orders arrive within 2 to 5 business days depending on your location. We ship from multiple U.S. fulfillment locations, so your order is routed through the warehouse closest to your delivery address. Actual delivery times vary by carrier and destination. See our shipping policy for full details.

Shipping is free on all orders to the contiguous United States. There is no minimum order and no shipping fee added at checkout.

We ship to all addresses in the contiguous United States. For Alaska, Hawaii or international destinations, contact us before ordering to discuss availability and any additional shipping arrangements.

Yes. Once your order ships, you will receive a confirmation email with tracking details. If tracking is not available for your shipment, we will let you know. For order status questions, you can also email support@ultratrack.com with your order number.

Rubber tracks are heavy and some orders ship via freight carrier rather than parcel carrier. For freight deliveries, you are responsible for having someone on site to accept the delivery and unload the shipment. The carrier will deliver to the curb or loading dock. If you need liftgate service, let us know when you place your order. Check the shipment carefully before signing the delivery receipt. Any visible damage should be noted on the receipt before the driver leaves. See our shipping policy for the full freight delivery information.

In some areas, same-day local delivery may be available depending on the fulfillment location nearest to you. Delivery within approximately 60 miles of a fulfillment location may be available at no extra charge for orders placed before 1pm CST. Contact us to check availability for your location.

We accept returns within 30 days of delivery on tracks and parts that are unused, uninstalled and in their original packaging. Returns must be authorized before shipping back. Contact our support team to start a return request. See the full process in our return and refund policy.

Contact us within 30 days of delivery at (866) 516-8473 or support@ultratrack.com. Have your order number ready. We will review your request, confirm eligibility and send you return instructions including where to ship the item back. Do not send anything back without authorization first.

Items must be unused and uninstalled, in their original condition and in the original packaging. Tracks that have been installed on a machine, even briefly, are not eligible for return. If a track arrived damaged or in the wrong size, contact us right away and we will sort it out.

Contact us as soon as you notice the issue. Do not attempt to install a track that does not fit your machine. We will arrange a replacement and a return at no cost to you. Email support@ultratrack.com with your order number and a photo of the track label so we can process it quickly.

If your order arrived visibly damaged, note it on the delivery receipt before the driver leaves. Then contact us right away at (866) 516-8473 or support@ultratrack.com with your order number and photos of the damage. We will open a claim and arrange a replacement. For freight deliveries, noting the damage on the receipt is important for the claims process.

Once the returned item is received and inspected by our distribution partner, we process the refund to your original payment method. Most refunds are completed within 5 to 10 business days from receipt of the return. Processing time at your bank or card provider may add a few additional days.

Yes. Return the original item following the standard return process and place a new order for the replacement. If you need help identifying the right size or grade for your machine, call us before placing the new order. We can confirm fitment and make sure the replacement is right.

Yes. Every rubber track and tire we sell is backed by a 12-month manufacturer warranty against defects in materials and workmanship. See the full terms on our warranty page.

The warranty covers manufacturing defects in materials and workmanship under normal operating conditions. If a track fails due to a defect in how it was made, it is covered. Normal wear and tear, damage from improper installation, cuts or punctures from sharp debris and damage from running the machine outside its rated capacity are not covered.

Normal wear from use, damage caused by improper installation, punctures or cuts from sharp objects, use on the wrong machine, running with incorrect track tension, and damage caused by operating the machine outside its rated specifications. If you are unsure whether your situation is covered, call us and we will review it with you.

Contact our support team at (866) 516-8473 or support@ultratrack.com. Have your order number and photos of the defect ready. We will open a claim with the manufacturer on your behalf and keep you updated on the outcome. Most warranty claims are resolved within 5 to 10 business days.

If the manufacturer approves the claim, you will receive a replacement track or an adjustment per the manufacturer's warranty terms. We handle the communication with the manufacturer and distributor on your behalf throughout the process.

Call us at (866) 516-8473 or email support@ultratrack.com. You can also submit a message through our contact page.

7 days a week, 7am to 7pm CST. This includes weekends. If your machine is down and you need help sourcing a part quickly, we are available throughout the week.

Phone is the fastest. Call (866) 516-8473 and have your equipment make, model and year handy. If you know the existing track size, have that ready too. We can usually confirm the right part and check availability in a single call. For non-urgent questions, email works well too.

Call us at (866) 516-8473 or email support@ultratrack.com and we will get you an answer. You can also visit our contact page to send a message.