All orders ship free to the contiguous United States. There is no minimum order and no shipping fee at checkout. Orders placed before 2:00 PM CST are processed and dispatched the same day, subject to stock availability. Most orders arrive within 2 to 5 business days depending on where they are going.
We ship from multiple U.S. fulfillment locations through our authorized distribution partner network. Each order is routed through the warehouse closest to your delivery address to keep transit times as short as possible.
| Shipping at a glance | |
|---|---|
| Shipping cost | Free on all orders to the contiguous United States. No minimum order. |
| Order cutoff time | 2:00 PM CST for same-day processing and dispatch |
| Processing time | Same day for orders placed before 2pm CST, subject to stock availability |
| Estimated transit time | 2 to 5 business days depending on destination |
| Ships from | Multiple U.S. fulfillment locations operated by authorized distribution partners |
| Freight orders | Some large or heavy orders ship by freight carrier. See freight section below. |
| Local delivery | Available within approximately 60 miles of select fulfillment locations |
| Tracking | Confirmation email with tracking details sent when order ships |
| Questions | Call (866) 516-8473 or email support@ultratrack.com |
Order processing
Orders placed before 2:00 PM CST on business days are processed and dispatched the same day. Orders placed after 2:00 PM CST are typically processed the next business day.
Same-day processing applies to in-stock items. If a product you ordered is not immediately available at the nearest fulfillment location, we contact you to confirm the expected dispatch date before the order goes through. We do not dispatch partial orders without letting you know first.
If you have a time-sensitive order, call us at (866) 516-8473 before placing it. We can check stock and give you a confirmed dispatch date before you commit.
Shipping costs
Shipping is free on all orders to the contiguous United States. This applies to standard ground shipments and most freight shipments. There are no thresholds or conditions on free shipping. Every order qualifies.
For same-day local delivery within approximately 60 miles of a fulfillment location, there is also no additional charge. Delivery between 60 and 100 miles from a fulfillment location may carry a delivery fee depending on the location and carrier availability. We confirm any applicable fee before dispatching.
Estimated delivery times
Delivery times can be affected by carrier volume, weather and other factors outside our control. If your order has not arrived within the expected window, check your tracking confirmation email or contact us at (866) 516-8473 and we will look into it.
Where we ship
We ship to all addresses in the contiguous United States (the lower 48 states). This covers residential addresses, commercial addresses, job sites and P.O. Boxes where carrier service allows.
We do not currently ship to Alaska, Hawaii, U.S. territories or international addresses through our standard checkout. If you are in Alaska or Hawaii and need a quote, contact us at (866) 516-8473 or support@ultratrack.com and we will see what we can arrange.
Freight shipments
Rubber tracks are heavy. Orders with multiple tracks or large track sizes typically ship via freight carrier rather than standard parcel carrier. If your order ships by freight, here is what to expect.
Before delivery:
- The freight carrier will contact you to schedule a delivery window. Make sure the contact details on your order are correct.
- Have someone on site who can accept the delivery. Freight carriers deliver to the curb or loading dock. They do not bring items inside or up stairs.
- If you need a liftgate to unload, let us know at the time of ordering so we can arrange it in advance.
At delivery:
- Inspect the shipment before signing the delivery receipt. Check for visible damage to the packaging and the product.
- If you see damage, note it clearly on the delivery receipt before the driver leaves. Write specifically what is damaged, not just 'damage noted'.
- Do not refuse the shipment unless the damage is severe and makes the product unusable. Contact us first if you are unsure.
After delivery:
- If damage is found after the driver has left, contact us within 48 hours at (866) 516-8473 or support@ultratrack.com with your order number and photos.
- Damage noted on the delivery receipt is much easier to process than damage reported after the driver leaves. When in doubt, note it.
For questions about freight deliveries or to arrange a liftgate, call us before you place your order. See our return and refund policy for information on handling orders that arrive damaged.
Local delivery
Some of our fulfillment locations offer local delivery for addresses within approximately 60 miles. This is available at no charge for qualifying orders placed before 2:00 PM CST. Delivery between 60 and 100 miles may be available for an additional fee depending on the location.
Local delivery availability depends on which fulfillment location stocks the product you ordered. If you want to confirm whether local delivery is available for your address, call us before placing your order. We can check which fulfillment location would handle your order and whether same-day or next-day local delivery is possible.
Customer pickup
Our San Antonio administrative office is not a pickup location. In some cases, pickup may be available through a fulfillment partner location near you. If you need to pick up an order rather than have it shipped, contact us before placing your order and we will check what is available in your area.
Tracking your order
When your order is dispatched, you receive a shipping confirmation email with tracking details. Use the tracking number to follow your shipment through the carrier's website.
If tracking is not available for your shipment, for example on some freight orders, we will let you know at the time of dispatch and give you an expected delivery window. If you have not received a tracking email within one business day of placing your order before the cutoff, check your spam folder first, then contact us at support@ultratrack.com with your order number.
Shipping delays
Carrier delays can happen due to weather, high volume periods and other factors. When a delay is significant, we contact affected customers with an updated timeline as soon as we have information from the carrier.
If your shipment is running later than the estimated window and you have not heard from us, contact us at (866) 516-8473 or support@ultratrack.com. We will check on the shipment status with the carrier and get back to you the same day.
Questions about your order
Call (866) 516-8473 or email support@ultratrack.com. We are available seven days a week from 7am to 7pm CST. You can also visit our contact page. For answers to common shipping questions, see our FAQ page. For information on returns, see our return and refund policy.